KIWI Serenity Limited

1. Acceptance of Terms

By accessing or using the services provided by KIWI Serenity Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. Services Description

KIWI Serenity Limited specializes in cross-border wellness travel experiences, particularly focusing on:

• Curated travel experiences in Sichuan, China
• Wellness and health-focused travel arrangements
• Coordination of medical consultations and treatments in New Zealand
• Custom travel itineraries combining tourism and wellness

3. Booking and Payment

3.1 Booking Process

All bookings are subject to availability and must be confirmed in writing by the Company. A non-refundable deposit may be required to secure your booking.

3.2 Payment Terms

Full payment is required prior to the commencement of services, unless otherwise agreed in writing. We accept various payment methods as specified during the booking process.

3.3 Price Changes

Prices are subject to change without notice until a booking is confirmed. Once confirmed, the price is guaranteed except for changes in government taxes or fees.

4. Cancellation and Refunds

Cancellation policies vary depending on the specific service booked. Generally:

• Cancellations made more than 30 days before departure: 75% refund
• Cancellations made 15-30 days before departure: 50% refund
• Cancellations made less than 15 days before departure: No refund

Some services may have different cancellation terms which will be specified in your booking confirmation.

5. Travel Requirements

You are responsible for ensuring you have:

• A valid passport with sufficient validity
• Any required visas for travel to New Zealand or China
• Appropriate travel insurance covering medical expenses and trip cancellation
• Any required vaccinations or health clearances

6. Health and Medical Services

6.1 Medical Coordination Only

KIWI Serenity Limited coordinates access to medical services but does not provide medical advice, diagnosis, or treatment. All medical decisions are between you and the healthcare provider.

6.2 Health Declarations

You must disclose any pre-existing medical conditions that may affect your ability to travel or participate in activities. Failure to do so may result in cancellation of services without refund.

6.3 Medical Tourism Risks

You acknowledge that medical tourism involves inherent risks, including but not limited to:

• Risks associated with medical procedures
• Travel-related health risks
• Potential complications requiring extended stay
• Differences in medical standards and practices between countries

7. Liability Limitations

To the maximum extent permitted by New Zealand law:

• KIWI Serenity Limited is not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to our services is limited to the amount paid for those services
• We are not responsible for acts or omissions of third-party service providers
• We are not liable for force majeure events including natural disasters, political unrest, or pandemics

8. Intellectual Property

All content, trademarks, logos, and materials provided by KIWI Serenity Limited are our intellectual property and may not be used without our prior written consent.

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Amendments

We reserve the right to modify these Terms at any time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

Effective Date: January 2026

Last Updated: January 2026