Important Notice: We do not provide medical advice, diagnosis, or treatment. All health-related services are independently offered by fully licensed local providers in China.
法律声明：本隐私政策受新西兰法律管辖并据其解释。使用我们的服务即表示您同意本政策中描述的实践。
Legal Notice: This privacy policy is governed by and construed in accordance with the laws of New Zealand. By using our services, you consent to the practices described in this policy.
KIWI Serenity Limited ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with New Zealand law, including the Privacy Act 2020.
This policy applies to all personal information we collect through our services, including but not limited to cross-border travel arrangements and non-medical logistical coordination relating to third-party services.
2. 我们收集的信息 | Information We Collect
我们可能收集以下类型的个人信息：
We may collect the following types of personal information:
Health Information: Health-related information voluntarily provided by you for non-medical coordination and scheduling purposes only, which will only be collected if you expressly and voluntarily provide such information through our health questionnaire with explicit consent.Providing such information is entirely voluntary and not a condition for accessing our non-medical coordination services.
Technical Information: IP address, browser type, device information, cookies data
3. 我们如何使用您的信息 | How We Use Your Information
我们将您的个人信息用于以下目的：
We use your personal information for the following purposes:
提供和管理我们的跨境旅游服务
按您要求，协助与独立第三方医疗或健康服务提供方进行预约沟通与时间协调（仅限非医疗协调）
就您的行程、预订和更新与您沟通
处理付款并维护财务记录
遵守新西兰法律规定的法律义务
改进我们的服务和客户体验
确保我们的服务安全并防止欺诈
To provide and manage our cross-border tourism services
To coordinate travel arrangements and assist with scheduling requests
with independent third-party medical or wellness providers, strictly for non-medical coordination purposes
To communicate with you about your itinerary, bookings, and updates
To process payments and maintain financial records
To comply with legal obligations under New Zealand law
To improve our services and customer experience
To ensure the security of our services and prevent fraud
Any health or medical information collected is used solely for coordination purposes to facilitate scheduling and communication with independent third-party service providers in China, at your request and with your consent. We do not provide medical advice, diagnosis, or treatment. All medical decisions and treatments are between you and the healthcare provider.
4. 您的信息披露 | Disclosure of Your Information
我们可能在以下情况下披露您的个人信息：
We may disclose your personal information in the following circumstances:
向旅行服务提供商（航空公司、酒店、运输公司）披露，以完成您的预订
向中国独立的医疗或健康服务提供商披露，仅用于预约安排和后勤协调，前提是您明确要求此类协助。
根据新西兰法律要求向政府机构披露
必要时向我们的专业顾问（律师、会计师）披露
与商业交易相关时，如合并或收购
我们绝不会出于营销目的将您的个人信息出售给第三方。
To travel service providers (airlines, hotels, transportation companies) to fulfill your bookings
To independent medical or wellness service providers in China, solely for appointment scheduling and logistical coordination, where you have expressly requested such assistance.
To government authorities when required by New Zealand law
To our professional advisors (lawyers, accountants) as necessary
In connection with a business transaction, such as a merger or acquisition
We will never sell your personal information to third parties for marketing purposes.
As we provide cross-border coordination and travel-related support services, your personal information may be transferred to and processed in countries outside New Zealand. We ensure that such transfers comply with New Zealand privacy laws and that appropriate safeguards are in place to protect your information. You acknowledge that privacy laws in other jurisdictions may not provide the same level of protection as New Zealand law, and you consent to such transfers for the purposes described in this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage solutions.
7. 您在新西兰法律下的权利 | Your Rights Under New Zealand Law
根据《2020年隐私法》，您有权：
Under the Privacy Act 2020, you have the right to:
访问我们持有的您的个人信息
请求更正任何不准确或不完整的信息
撤回同意处理（当同意是法律依据时）
向新西兰隐私专员投诉
要行使这些权利，请使用本政策中提供的联系方式与我们联系。
Access your personal information held by us
Request correction of any inaccurate or incomplete information
Withdraw consent for processing where consent is the legal basis
Make a complaint to the New Zealand Privacy Commissioner
To exercise these rights, please contact us using the details provided in this policy.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically for a period of up to 7 years, in accordance with New Zealand business record-keeping requirements, unless a longer retention period is required or permitted by law.
9. Cookie和跟踪技术 | Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookie settings through your browser preferences.
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date. We encourage you to review this policy periodically.
11. 联系我们 | Contact Us
如果您对本隐私政策或我们处理您的个人信息有任何疑问、疑虑或请求，请通过以下方式联系我们：
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
By using our services or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.
需要此确认才能继续使用我们的服务。
I confirm that I have read and agree to the Privacy Policy and Medical Disclaimer.
健康信息仅用于与您选择的医疗保健提供商的日程安排和协调。
I understand that this questionnaire does not constitute medical advice, diagnosis, or treatment, and I voluntarily provide health-related information for coordination purposes only.
如有医疗紧急情况，请立即联系当地紧急服务。
I understand that this service is not suitable for medical emergencies， and that KIWI Serenity Limited does not monitor, triage, or respond to emergency medical situations.
生效日期：本隐私政策自发布在我们网站之日起生效。
最后更新：2026年1月
Effective Date: This Privacy Policy is effective as of the date of publication on our website.