Privacy Policy

What KIWI Serenity Does — and Doesn't Do

We provide coordination services only: non-medical information, lifestyle travel assistance, and appointment coordination with licensed partner institutions in Chengdu. All medical procedures are performed by independently licensed healthcare providers.

We do NOT provide: medical advice, diagnosis, treatment, or outcome guarantees.

1. Introduction

KIWI Serenity Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with New Zealand law, including the Privacy Act 2020. This policy applies to all personal information collected through our coordination services, including cross-border travel arrangements and non-medical logistical coordination relating to third-party partner institutions.

2. Information We Collect

We may collect the following types of personal information:

Identity Information: Name, passport/ID number, date of birth, nationality
Contact Information: Email address, phone number, residential address
Travel Information: Itinerary details, travel preferences, accommodation requirements
Health Information: Health-related information voluntarily provided by you for non-medical coordination and scheduling purposes only, collected only with your explicit consent via our health questionnaire. Providing such information is entirely voluntary.
Financial Information: Payment details, billing address (processed securely through third-party providers)
Technical Information: IP address, browser type, device information, cookies data

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our cross-border coordination services (travel arrangements, appointment scheduling with partner institutions)
To communicate with you about your itinerary, bookings, and updates
To process payments and maintain financial records
To comply with legal obligations under New Zealand law
To improve our services and customer experience
To ensure the security of our services and prevent fraud

Important Note Regarding Medical Information

Any health or medical information collected is used solely for coordination purposes to facilitate scheduling and communication with independent third-party partner institutions in China, at your request and with your consent. We do not provide medical advice, diagnosis, or treatment. All medical decisions and treatments are between you and the healthcare provider.

4. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

To travel service providers (airlines, hotels, transportation companies) to fulfill your bookings
To independent partner institutions in China (licensed dental/TCM providers) solely for appointment scheduling and logistical coordination, where you have expressly requested such assistance
To government authorities when required by New Zealand law
To our professional advisors (lawyers, accountants) as necessary
In connection with a business transaction, such as a merger or acquisition

We will never sell your personal information to third parties for marketing purposes.

5. International Transfers

As we provide cross-border coordination and travel-related support services, your personal information may be transferred to and processed in countries outside New Zealand. We ensure that such transfers comply with New Zealand privacy laws and that appropriate safeguards are in place. You acknowledge that privacy laws in other jurisdictions may not provide the same level of protection as New Zealand law, and you consent to such transfers for the purposes described in this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage solutions.

7. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

Access your personal information held by us
Request correction of any inaccurate or incomplete information
Withdraw consent for processing where consent is the legal basis
Make a complaint to the New Zealand Privacy Commissioner

To exercise these rights, please contact us at KIWI_Serenity_Limited@outlook.com.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain client information for up to 7 years in accordance with New Zealand business record-keeping requirements.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date. We encourage you to review this policy periodically.

11. Contact for Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: KIWI_Serenity_Limited@outlook.com
Phone: +64 22 040 5795 (coordination line)

If you are not satisfied with our response, you have the right to contact the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner, PO Box 10-094, Wellington 6143, New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

12. Consent

By using our services or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.

Effective Date: This Privacy Policy is effective as of 2026.
Last Updated: April 2026

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