Medical & Legal Disclaimer: KIWI Serenity provides medical travel coordination services only. All medical assessments, diagnoses, procedures, and treatments are performed solely by licensed physicians and independent partner institutions in Chengdu. We do not provide medical advice. All examination items, treatment plans, and final costs must be determined by a doctor after an in-person evaluation. Except for a non-refundable coordination/registration fee (where applicable), all medical fees are paid directly by the patient to the healthcare provider. No treatment outcomes are guaranteed.
Important: Our coordination service fee does NOT include medical treatment costs. Treatment fees are paid directly to partner clinics. A non-refundable coordination fee may apply. All medical decisions and final costs are determined by physicians after an in-person evaluation.
💰 How do I pay for treatment?

Treatment fees are paid directly to the partner clinic/hospital, usually in Chinese Yuan (CNY). We assist with payment guidance (international wire transfer, Alipay/WeChat Pay that can accept foreign cards). Coordination service fee is billed separately by us. We never handle your medical funds.

🛂 What visa do I need for medical travel to China?

Most international patients require an S visa (medical visa). We provide a formal medical invitation letter to support your application. Processing typically takes 2–4 weeks. Always check with your local Chinese embassy for latest requirements.

🛡️ Does my insurance cover treatment in China?

It depends on your policy. Some international health plans cover overseas dental and TCM treatments. We strongly recommend you verify with your insurer before traveling. We do not provide insurance.

🔒 Is my payment to KIWI Serenity safe?

Yes. We are a registered New Zealand company (NZBN 9429053367846). You can verify us on the New Zealand Companies Office. We accept bank transfer or online payment with invoice. We do not require full upfront payment; a deposit secures your coordination.

🏥 Are the clinics and doctors licensed?

Yes. All our partner institutions are fully licensed by Chinese health authorities. Dentists and TCM practitioners hold valid practicing licenses. We only work with clinics that meet international sterility standards.

🗣️ Do you provide English interpreters?

Yes. All our coordination packages include a bilingual escort (English/Chinese) for medical appointments. We also provide translated medical records and treatment plans.

🔄 What if I need follow-up care after returning home?

We facilitate remote follow-up consultations with your Chengdu doctor via video call. We also help coordinate with your local dentist if needed.

🌡️ Is TCM safe for Westerners?

Yes. Our partner TCM practitioners are licensed and experienced with international patients. Therapies are explained in advance, and intensity is adjusted to your comfort level. Always disclose your full medical history.

🩻 Can you coordinate health screening, CT, MRI, or blood tests?

Yes. We assist in scheduling physician-ordered diagnostic tests including blood work, CT, MRI, ultrasound, endoscopy, and more at partner institutions. A physician's order is required for all tests. Final costs depend on the specific orders and facility chosen. We provide transparent estimates but the final price is determined by the provider after your consultation.

📋 How are medical costs determined?

All medical costs (treatments, tests, procedures) are set by the partner clinics/hospitals. Final fees depend on the specific physician's orders, materials used, and individual clinical requirements. We provide estimates based on typical cases, but a final quote is always given after an in-person evaluation by the doctor. No medical fees are included in our coordination service packages.

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